Frequently Asked Questions

Orders & Payments

How do I place an order?
Placing an order is easy. Browse through our collection, select your size, and click “Add to Cart.” Once you’re done, head to checkout to fill in your details and complete the payment.

Can I modify or cancel my order?
Yes, you can modify or cancel your order before the order is dispatched. Just email or WhatsApp us and we’ll help you out.

What payment methods do you accept?
We accept all major payment methods including credit and debit cards, UPI, Net Banking, wallets, and Cash on Delivery.

Do you offer Cash on Delivery?
Yes. COD is available within India for a processing fee of ₹99.

Can I track my order? How?
Absolutely. Once your order is shipped, we’ll send you tracking details on email and WhatsApp. Just click the link to track it anytime.

Shipping

Where do you ship to?
We currently ship across India. For international requests, write to us at hi@islandsofloom.com.

What are the shipping charges?
Shipping is free on prepaid orders within India. COD orders include a small handling fee of ₹99.

How long does delivery take?
We usually ship within 2 working days. Delivery takes 2 to 7 working days depending on your location.

Do you offer international shipping?
We handle this on a case-by-case basis. If you’d like to place an order internationally, just email us at hi@islandsofloom.com.

Returns & Exchanges

What is your return policy?
We offer returns and exchanges within 30 days of delivery. Items should be unworn, unwashed, and in their original packaging with tags.

How do I initiate a return or exchange?
Just email or WhatsApp us with your order details. We’ll guide you through the process and arrange pickup if needed.

What items are eligible for return or exchange?
All items are eligible unless specifically mentioned otherwise on the product page.

When will I get my refund?
Once we receive and inspect the item, your refund will be processed within 2 to 3 working days.

Product Information

What fabrics do you use?
We use 100 percent organic fabrics that are GOTS certified, ensuring they’re safe for your skin and the environment.

Are your dyes safe for the skin?
Yes. We use OEKO TEX certified azo-free dyes that are non toxic and skin friendly.

How do I care for my Islands of Loom clothing?
• Wash in cold water
• Use gentle cycle if using a washing machine or hand wash
• Line dry or tumble dry on low
• Avoid harsh detergents and bleach

Where are your products made?
All our pieces are thoughtfully made in India by supporting local employment, fair wages, ethical practices, and a plastic-free supply chain.

Sustainability

What makes Islands of Loom sustainable?
We’re sustainable by design from organic fabrics and safe dyes to a completely plastic free production and supply chain.

Do you use organic materials?
Yes. All our fabrics are GOTS certified and made without harmful chemicals.

What certifications do you have?
The fabrics and dyes we use are sourced from vendors who hold GOTS (Global Organic Textile Standard) and OEKO-TEX® certifications, ensuring the highest standards of safety and environmental responsibility.

Is your production process eco-friendly?
Yes. We work with responsible vendors who pay fair wages and avoid harmful processes. No plastic, no shortcuts.

Wellness & Skin-Friendly Clothing

Are Islands of Loom fabrics good for sensitive skin?
Absolutely. Our clothing is made with organic fabrics and azo free dyes that are breathable and free from irritants, making them perfect for sensitive skin.

Do your clothes contain synthetic chemicals or plastic fibers?
No. We avoid all synthetic treatments, plastic fibers, and chemical coatings. We source naturally finer fabrics that get better with use.

How does wearing natural fabrics improve well being?
Natural fabrics let skin breathe, regulate temperature, and carry fewer odour causing microbes. Several independent studies show polyester and other synthetics trap more heat, sweat, and bacteria, which can lead to discomfort and irritation.