How do I place an order?
Placing an order is easy. Browse through our collection, select your size, and click “Add to Cart.” Once you’re done, head to checkout to fill in your details and complete the payment.

Can I modify or cancel my order?
Yes, you can modify or cancel your order before the order is dispatched. Just email or WhatsApp us and we’ll help you out.

What payment methods do you accept?
We accept all major payment methods including credit and debit cards, UPI, Net Banking, wallets, and Cash on Delivery.

Do you offer Cash on Delivery?
Yes. COD is available across India for a handling fee of ₹99 on every COD order. COD is not available for Same Day Delivery in Hyderabad.

Can I track my order? How?
Absolutely. Once your order is shipped, we’ll send you tracking details on email and WhatsApp. Just click the link to track it anytime.

Where do you ship to?
We currently ship across India. For international requests, write to us at hi@islandsofloom.com.

What are the shipping charges?
Standard Delivery is free on orders of ₹2,000 and above, and ₹99 on orders below ₹2,000. COD orders carry an additional handling fee of ₹99. Charges for Express and Same Day Delivery, where available, are shown at checkout.

Do you offer express or same day delivery?
Yes. Express Delivery is available on select pincodes in Delhi NCR, Hyderabad, Chennai, Kolkata, Mumbai, Bangalore and Pune for orders placed before 1 PM. Same Day Delivery is available on select Hyderabad pincodes for prepaid orders placed before 3 PM. The options for your pincode are shown at checkout.

How long does delivery take?
Standard Delivery orders are dispatched within 1 to 2 business days and usually arrive within 3 to 7 business days of dispatch, depending on your location.

Do you offer international shipping?
We handle this on a case-by-case basis. If you’d like to place an order internationally, just email us at hi@islandsofloom.com.

What is your return policy?
Full-price products can be returned or exchanged within 30 days of delivery. Items should be unworn, unwashed, and in their original packaging with tags. Products bought from The Last Run are final sale. They can be exchanged within 15 days of delivery, but not returned. See our Return/Exchange Policy for details.

How do I initiate a return or exchange?
Use our Return/Exchange flow, or email or WhatsApp us with your order details. We’ll guide you through the process and arrange pickup.

What items are eligible for return or exchange?
All full-price items are eligible for return or exchange. Products from The Last Run are exchange-only: you can swap for a different size (if available) or a different product, paying the difference if the new product costs more. If it costs less, the balance is issued as store credit.

Can I return a Last Run product if it doesn’t fit?
Last Run products can’t be returned, but you can exchange them within 15 days for another size or another product. If your item arrives damaged, defective or wrong, tell us within 48 hours of delivery and we’ll replace it or refund you.

When will I get my refund?
For full-price returns, once we receive and inspect the item, your refund will be processed within 2 to 3 working days. Refunds don’t apply to Last Run purchases, except for damaged, defective or wrong items.

What fabrics do you use?
We use 100 percent organic fabrics that are GOTS certified, ensuring they’re safe for your skin and the environment.

Are your dyes safe for the skin?
Yes. We use OEKO TEX certified azo-free dyes that are non toxic and skin friendly.

How do I care for my Islands of Loom clothing?
• Wash in cold water
• Use gentle cycle if using a washing machine or hand wash
• Line dry or tumble dry on low
• Avoid harsh detergents and bleach

Where are your products made?
All our pieces are thoughtfully made in India by supporting local employment, fair wages, ethical practices, and a plastic-free supply chain.

What makes Islands of Loom sustainable?
We’re sustainable by design from organic fabrics and safe dyes to a completely plastic free production and supply chain.

Do you use organic materials?
Yes. All our fabrics are GOTS certified and made without harmful chemicals.

What certifications do you have?
The fabrics and dyes we use are sourced from vendors who hold GOTS (Global Organic Textile Standard) and OEKO-TEX® certifications, ensuring the highest standards of safety and environmental responsibility.

Is your production process eco-friendly?
Yes. We work with responsible vendors who pay fair wages and avoid harmful processes. No plastic, no shortcuts.

Are Islands of Loom fabrics good for sensitive skin?
Absolutely. Our clothing is made with organic fabrics and azo free dyes that are breathable and free from irritants, making them perfect for sensitive skin.

Do your clothes contain synthetic chemicals or plastic fibers?
No. We avoid all synthetic treatments, plastic fibers, and chemical coatings. We source naturally finer fabrics that get better with use.

How does wearing natural fabrics improve well being?
Natural fabrics let skin breathe, regulate temperature, and carry fewer odour causing microbes. Several independent studies show polyester and other synthetics trap more heat, sweat, and bacteria, which can lead to discomfort and irritation.

Do you accept bulk or wholesale orders?
Yes. Just write to us at hi@islandsofloom.com or WhatsApp us with your requirements and we’ll share the details.

How do I contact your support team?
Email us at hi@islandsofloom.com or send us a message on WhatsApp. We’re always happy to help.

What if I have a question not listed here?
No problem. Just reach out via email or WhatsApp and we’ll get back to you quickly.