Return/Exchange Policy


We have a 30-day return or exchange policy — you have 30 days from the day you receive your order to request either.

To be eligible:

  • The item must be unworn, unused, and in the same condition you received it
  • Tags must still be attached
  • It should be in its original packaging

How it works:

  1. Reach out to us on WhatsApp or email hi@islandsofloom.com to raise your request
  2. We'll review it and schedule a pickup — usually within 3-5 working days of your request
  3. Exchanges: your first exchange on an order is free. Any exchange after that carries a ₹150 fee. Once we receive the product back, your new item ships within 1-3 working days
  4. Returns: no return cost. Once we receive the product back and it clears quality check, your refund will be initiated to your original mode of payment within 2 working days (see refund timelines below for COD orders)

Refund details will always be shared with you over email. Do note that once we initiate a refund, your bank or card provider may take a little extra time to reflect it on their end.

In case of any additional queries, you can always reach out to us at hi@islandsofloom.com

Cancellation Policy

You can cancel your order any time before it's shipped from our facility. Once your order has been dispatched, it can no longer be cancelled — you're welcome to return it instead once it arrives, following the return process above.

You can also cancel a single item from a multi-item order, as long as that item hasn't shipped yet. The rest of your order will continue as usual.

To cancel, reach out to us on WhatsApp or email hi@islandsofloom.com.

Refund timelines:

  • Prepaid, cancelled before shipping: credited back within 24-72 hours
  • Prepaid, returned after delivery: processed once the product reaches our warehouse and clears QC, credited back within 24-72 hours after that
  • COD, cancelled before shipping: no refund applicable, since no payment was made
  • COD, returned after delivery: processed within 3-5 working days after the product reaches our warehouse and clears QC
Questions?

Reach out to us any time on WhatsApp or at hi@islandsofloom.com.