Return/Exchange Policy

Full-price products

We have a 30-day return or exchange policy. You have 30 days from the day you receive your order to request either.

To be eligible:

  • The item must be unworn, unwashed, unused, and in the same condition you received it
  • Tags must still be attached
  • It should be in its original packaging

How it works:

  1. Raise your request through our Return/Exchange flow, on WhatsApp, or by emailing hi@islandsofloom.com
  2. We'll review it and schedule a pickup, usually within 3-5 working days of your request
  3. Exchanges: your first exchange on an order is free. Any exchange after that carries a ₹150 fee. Once we receive the product back, your new item ships within 1-3 working days
  4. Returns: no return cost. Once we receive the product back and it clears quality check, your refund will be initiated to your original mode of payment within 2 working days (see refund timelines below for COD orders)

Refund details will always be shared with you over email. Do note that once we initiate a refund, your bank or card provider may take a little extra time to reflect it on their end.

The Last Run products: exchange only, no returns

Pieces bought from The Last Run are final sale. They can be exchanged, but cannot be returned or refunded.

  1. Exchange window: 15 days from the day you receive your order.
  2. What you can exchange for:
    • The same product in a different size, subject to availability.
    • A different product from our website. If the new product costs more than you paid, you pay the difference. If it costs less, the balance is issued as store credit, not as a refund.
  3. Condition: the item must be unworn, unwashed and unused, with tags attached and in its original packaging.
  4. One exchange per item. The exchange is free. A piece you receive through an exchange cannot be exchanged or returned again.
  5. Value: every exchange is calculated on the price you paid for the Last Run piece, not its original price.
  6. Damaged, defective or wrong item: let us know within 48 hours of delivery with photos. We'll replace it, or refund you if a replacement isn't available.
  7. How to exchange: same as above, through the Return/Exchange flow, WhatsApp or email. Pickup and dispatch timelines are the same.

In case of any additional queries, you can always reach out to us at hi@islandsofloom.com

Cancellation Policy

You can cancel your order any time before it's shipped from our facility. Once your order has been dispatched, it can no longer be cancelled. For full-price products, you're welcome to return it instead once it arrives, following the return process above. Last Run products can only be exchanged after dispatch.

You can also cancel a single item from a multi-item order, as long as that item hasn't shipped yet. The rest of your order will continue as usual.

To cancel, reach out to us on WhatsApp or email hi@islandsofloom.com.

Refund timelines:

  • Prepaid, cancelled before shipping: credited back within 24-72 hours
  • Prepaid, returned after delivery: processed once the product reaches our warehouse and clears QC, credited back within 24-72 hours after that
  • COD, cancelled before shipping: no refund applicable, since no payment was made
  • COD, returned after delivery: processed within 3-5 working days after the product reaches our warehouse and clears QC

Returns and refunds after delivery do not apply to Last Run products, except for damaged, defective or wrong items.

Questions?

Reach out to us any time on WhatsApp or at hi@islandsofloom.com.