Shipping policy

Last updated: 14 October 2026

Thank you for shopping with Islands of Loom. We are committed to delivering your orders safely, promptly, and with as little impact on the planet as possible.

1. Shipping Locations
We currently ship across India.
For international orders, please write to us at hi@islandsofloom.com and we'll do our best to accommodate your request.

2. Delivery Options and Charges

  • Standard Delivery (all India): free on orders of ₹2,000 and above. A charge of ₹99 applies to orders below ₹2,000.
  • Express Delivery (select metro pincodes): available in Delhi NCR, Hyderabad, Chennai, Kolkata, Mumbai, Bangalore and Pune. Orders placed before 1 PM are dispatched the same day. The charge, if any, is shown at checkout.
  • Same Day Delivery (select Hyderabad pincodes): orders placed before 3 PM are delivered the same day. Available on prepaid orders only. The charge, if any, is shown at checkout.

The options available for your pincode are shown at checkout.

3. Cash on Delivery (COD)

  • COD is available across India for a handling fee of ₹99 on every COD order.
  • COD is not available for Same Day Delivery.
  • Orders placed with Cash on Delivery that are refused upon delivery may lead to suspension of COD services for future orders.

4. Dispatch Timelines
Standard Delivery orders are typically dispatched within 1 to 2 business days.
During high-demand periods or promotional events, dispatch may take slightly longer.
Note: "Business days" refer to Monday to Friday, excluding public holidays.
You'll receive an email and/or WhatsApp confirmation once your order is shipped, along with tracking details.

5. Delivery Timelines
Standard Delivery orders usually arrive within 3 to 7 business days from dispatch, depending on your location. Express and Same Day Delivery timelines are shown at checkout.

6. Order Tracking
Once your order is shipped, you will receive a tracking link via email or WhatsApp.
You can also track your order using your order ID and registered email or phone number on our website.

7. Delays, Loss or Damage
In rare cases, delays due to weather, regional restrictions, or logistical issues may occur, especially during festivals or natural disruptions.
If your order hasn't arrived within 7 business days of dispatch, please contact us at hi@islandsofloom.com.
If your order is lost in transit, or arrives damaged, please tell us within 48 hours of delivery and share photos where possible. We will take it up with our delivery partner and send you a replacement or refund you.

8. Packaging
Our packaging is plastic-free, recyclable, and minimal, thoughtfully designed to reduce waste while protecting your order.

9. Address and Contact Info
Please ensure your shipping address and contact number are accurate. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete information.

10. Missed Deliveries
If a delivery attempt is unsuccessful, your package may be returned to us.
We can arrange re-delivery once we confirm updated details. Re-shipping charges may apply.

11. Need Help?
Write to us at hi@islandsofloom.com or message us on WhatsApp for any shipping-related queries. We're always happy to help.

12. Governing Law
This Shipping Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.